Terms & Conditions

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ORDER CONFIRMATION

All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable). All orders shipped within California will be charged an additional 9.50% sales tax.

ORDER TRACKING

Once your item has been shipped, you will receive a second email with details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.ups.com, www.usps.com or www.fedex.com.

PAYMENT METHOD

CREDIT CARD STATEMENT CHARGES

PAYMENTS WITH CREDIT CARDS

EXXEL DISTRIBUTIONS accepts the following Credit Cards - Visa, MasterCard, Discover and American Express(AMEX). There is no charge for Debit Card usage on any website owned by EXXEL DISTRIBUTIONS. Orders made on www.exxeldistributions.com through the website, phone, in person or by any other means are subjected to be held until all payment(s) clear. 

PAYMENTS WITH PAYPAL

PayPal is an independent agency offering an alternative payment option, for safe online transactions. For online purchases, the buyer will be redirected to the PayPal website, where the buyer can use this ID. At the PayPal site, the secure transaction takes place. After the PayPal transaction is complete, the buyer will then receive an invoice via e-mail, providing transaction details. EXXEL DISTRIBUTIONS takes the utmost care in keeping all buyer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction.

SHIPPING OPTIONS

All orders are shipped via UPS, USPS or FEDEX at the full discretion of EXXEL DISTRIBUTIONS.

All orders are usually processed within 2 business days and shipped same or next day if in stock.  EXXEL DISTRIBUTIONS does not guarantee a delivery date for items that are out of stock and/or backordered.  Buyer must notify us for any special shipping arrangements.  All PO BOX and APO/FPO addresses must select USPS as a shipping method because UPS does not deliver to PO BOX and APO/FPO addresses.  All shipments that are refused or undeliverable are subjected to additional shipping costs and/or the restocking fee of 20%.  Signature may be required for some packages. If you have received an incorrect item, please notify us within 3 days of receiving the item. 

All packages leaving our warehouse are carefully packaged, insulated, and inspected for accuracy.  If you received a package that appears to be damaged, please inspect in presence of carrier before signing.  All damage claims will be made with their respective carrier and EXXEL DISTRIBUTIONS will ship you replacement item(s) after the claim has been processed and reimbursed.  If a replacement item is not available, EXXEL DISTRIBUTIONS will refund you the item(s) amount.

EXXEL DISTRIBUTIONS will only ship to an address that is on file with the credit card. It can be either the Billing address or a Secondary / Alternate address. Orders that are paid via Paypal can only ship to the confirmed address. No exceptions!

INTERNATIONAL ORDERS

International Buyers please note that agreements vary between Canada & International countries. For this reason, duties and taxes applicable on the importation of any EXXEL DISTRIBUTIONS product(s) are the full responsibility of the customer. International Orders are non-returnable!

PICKUP/WILL CALL

Will call orders will require a government issued ID. The credit/debit card holder must be present to pick up the item(s). We cannot release the order unless you are the person who paid for the item(s). Please call us in advance to ensure your order is ready for will call or pick up.

CANCELLATIONS

Order cancellations will be accepted only if the goods have not been shipped, excluding "special order" items. A refund will be issued only after deduction of $3.00 or 3% of total order value (whichever is greater) towards processing fees.  

RETURNS

Click to view our Return Policy.

WARRANTY

Any warranties on products sold by EXXEL DISTRIBUTIONS are those made by manufacturers of products carried by EXXEL DISTRIBUTIONS. Buyer understands that any and all warranties are voided if any product defect has been caused in part or whole by negligence, improper installation, lack of proper maintenance, abuse, misuse, accident, floor or fire. Buyer also understands that there is no warranty whatsoever, express or implied, on any parts used for competition, track events, racing or purposes other than which they were intended.

Buyer understands that there is no warranty on electrical parts. Buyer agrees to notify EXXEL DISTRIBUTIONS immediately upon discovery of any product defect. Buyer understands that defective items must be returned for replacement in accordance with EXXEL DISTRIBUTIONS return policy and at Buyer expense. EXXEL DISTRIBUTIONS will replace all defective items that meet return or replacement requirements. Buyer understands that EXXEL DISTRIBUTIONS will not be liable for any special, incidental or consequential damages or for loss, inconvenience, damage or expense directly or indirectly arising from the use (or inability to use) or a third party unauthorized use, of any product or its components, either separately or in combination with other equipment, or for commercial loss of any kind, regardless whether EXXEL DISTRIBUTIONS had been advised of such possibility.

EXXEL DISTRIBUTIONS makes no representation whatsoever that installation and or use of parts purchased from EXXEL DISTRIBUTIONS will not have a negative effect on any warranty that may exist on Buyer’s vehicle. Buyer understands that he assumes all liability and risk associated with the use of products sold by EXXEL DISTRIBUTIONS.

CLOSEOUTS

EXXEL DISTRIBUTIONS will sometimes offer discontinued or remaining inventory on "Closeout". Closeout items, unless otherwise stated, are sold "as is" and do not qualify for product returns/exchanges for any reason including incorrect orders, non-compatibility or defective products. Buyer is fully aware of all risks involved before purchasing.

NON-RETURNABLE ITEMS

Any Special order items or items that have been installed/used are non-returnable.

SPECIAL ORDERS

Special orders are non-returnable or cancellable after payment has been made or the corresponding order is placed with our vendor. We will do our best to accommodate special order changes. When requested in a timely matter. The ability to change special orders will be left solely to the discretion of our vendors and manufacturers. All backordered parts(s) pertaining to a specific order will ship only when everything on that order is at EXXEL DISTRIBUTION's facility; unless requested to ship separately by purchaser for a nominal fee. 

REFUSED SHIPMENTS

For any shipments that are refused, you will be automatically charged $20 or a 20% restocking fee, whichever is greater to cover costs associated with processing, inspecting and restocking your order and return.

PRODUCT USE

Some parts sold by EXXEL DISTRIBUTIONS are intended for off-road use only and may not be legal for street use. EXXEL DISTRIBUTIONS makes no representation with respect to the legality for street use of any parts sold or their ability to pass emissions tests in any State. The buyer understands that it is his/her sole responsibility to determine applicability of local, State and Federal laws and compliance with them prior to using purchased parts on any vehicle driven on the street. EXXEL DISTRIBUTIONS makes no representation whatsoever that installation and/or use of parts purchased from EXXEL DISTRIBUTIONS will not have a negative effect on any warranty that may exist on buyer's vehicle. Buyer understands that he assumes all liability and risk associated with the use of products purchased from EXXEL DISTRIBUTIONS.

All prices and discounts are subject to change without notice.  EXXEL DISTRIBUTIONS is not responsible for any typographical errors, misprints or computer glitches on this site and reserves the right to cancel orders that have been placed with such errors.